Contact
How can we help?
Questions about your routine or an order? We’re here to help.
Contact our team
Support is by email only, and we’re happy to help with products and orders.
Email SupportEmail support@apex-peptides.com
For order questions, include your order number and the email used at checkout.
Apex Peptides
503 Prosperity Way, North Sioux City, SD 57049
Apex Cosmetics is a brand of Apex Peptides.
Common questions
When will my order ship?
Ordering isn't open yet. Once it opens, orders placed before 2:00 PM Central Time, Monday–Friday, will ship the same day, and every order will ship with a UPS tracking number. The ship date is not a delivery date.
What is your return policy?
You can request a return of unopened products within 15 days of delivery. Email support@apex-peptides.com with your order number and the items you'd like to return, and we'll confirm whether they're eligible and send return instructions. Please don't send anything back before we reply.
My order arrived damaged or incorrect. What should I do?
Email support@apex-peptides.com with your order number and photos. Damaged, defective or incorrect items are handled separately from ordinary returns.
How do I check my order status?
Once ordering opens: if you order while signed in to your account, your orders are listed there, with a Track shipment link once an order ships. For a guest order, email support@apex-peptides.com with your order number and we'll send you its tracking details. Emailed order links and tracking emails aren't available yet.